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Help for therapists

Answers about using Bia in your practice, from your first client to billing and security.

Getting started

How does it work?
Clients use Bia to complete guided exposure sessions, where they read text, view images, watch videos, play games, answer questions, and more. As a provider, you can view your clients progress, assign custom exposure activities, and share notes. Bia's curated exposure library and controlled environment make getting started and following through ERP easier for clients.
How long does setup take? Can I try Bia without any real client data?
Account creation is free and takes a couple of minutes. Every new provider account ships with a pre-loaded demo client so you can explore the dashboard, preview hierarchies, and run a guided exposure session end to end before inviting a single real client. No card required to start.
How do I give a client access to Bia?

Use one of your included client seats, or an access key, so a client can use the full program at no cost to them.

Sign in to read the step-by-step guide2 min read
How do I connect with a client?

Link a client to your portal so you can assign practice, run live exposures, and see how they are doing between sessions.

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How do I get my credentials verified?

Submit your licence so you can be listed in the directory and connect with clients.

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Running treatment

How do I run a live exposure in session?

Run an exposure exercise with the client in the room, and save a session record of what happened.

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How do I assign practice between sessions?

Give a client an exercise, a whole plan, or a measure to complete before you next meet.

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How do I build a custom exposure plan?

Start from a prebuilt hierarchy and change the chapters, the order, and where the client begins.

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How do I create a custom exposure exercise?

Build an exposure out of your own words, images, or video when nothing in the library fits this client.

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How do I see how a client is doing?

Read a client's practice, discomfort trend, and measure scores between sessions, and export a report.

Sign in to read the step-by-step guide3 min read
Is Bia making clinical decisions?
You remain the treating clinician of record, and every decision is yours to make or override. Inside the bounds you set, Bia does real clinical work: it adapts each exposure to the client's live SUDS, enforces exposure best practices (stay with the step, no early exits, repeat until distress falls), recommends the next exposures from the client's data, and surfaces progress and adherence for your review. You assign, set the SUDS thresholds, approve the plan, and can change any step at any time.
Does it use AI?
No

Directory and intake

How do I create a directory profile?

Publish a listing so clients looking for exposure therapy in your area can find you, and optionally book a free intro call.

Sign in to read the step-by-step guide5 min read
How do I respond to an intake request?

Accept or decline the intro calls and requests that come in from your directory listing, and turn a good call into a client.

Sign in to read the step-by-step guide4 min read

Practices and organizations

How do I set up an organization and add my colleagues?

Put the whole practice on one account, so intake requests are shared, billing is in one place, and the settings are set once for everyone.

Sign in to read the step-by-step guide5 min read
I was invited to an organization. How do I join it?

Accept an invitation to a practice, including what to do when you cannot find the email or the link does not work.

Sign in to read the step-by-step guide3 min read

Privacy and security

Is Bia HIPAA Compliant?
Yes. Bia is HIPAA compliant.
Do you provide a Business Associate Agreement (BAA)?
Yes. You can review our Business Associate Agreement and are required to accept it during the account creation process.
What do you do with my data?
Bia never shares your account data with third parties. You can view and delete your data at anytime. Good privacy is simple, you own your data.
How does Bia keep my account secure?
Provider accounts are protected with two-step verification, automatic session timeouts, trusted-device management, and a security activity log you can review and export. For the full details, see How Bia protects your account.
Does Bia integrate with my EHR?
Bia does not write directly into EHR systems. Session summaries, progress reports, and assessment scores (SMSP-A, PHQ-9, YBOCS, and more) are formatted to copy and paste into your clinical notes, or exported as PDF for upload to the EHR or attachment to insurance claims.

Your account

How do I change my password?
To change your password, visit the account page.
How do I change my email?
To change your email, visit the account page.
I forgot my password
You can reset your password by having a one time passcode sent to your email here.
How do I delete my account?
To permanently delete your account and all data associated with your account, visit the bottom of the account page.
How do I report an issue?
Please describe your issue here and we will take a look as soon as possible.
How do I request a feature?
We would love to hear your suggestion. Please share it with us on our contact page and we will get back to you.

Still have a question?

Talk with William, Bia's founder, or send us a message.